Refund policy

At Velo Zest Zone, we want you to be completely satisfied with your purchase.

• Return Timeframe:

You may request a return within 7 days of delivery.

• Conditions for Return:

- Item must be unused and in original packaging

- Item must not be damaged by the customer

- All tags and labels must be intact

• Non-Returnable Items:

- Items damaged due to customer misuse

- Items without original packaging

• Refund Method:

Approved refunds will be processed to your original payment method within 5-7 business days.

• Return Shipping:

Return shipping costs are borne by the customer unless the item received was defective or wrong.

• How to Initiate a Return:

Email us at jagdishmorvadiya5757@gmail.com with your order number and reason for return. Our team will respond within 24-48 hours.

• Note: RTO (Return to Origin) and RVP charges may apply as per our logistics partner's policy.